Many CEOs and senior leaders have risen to the top as experts in their industries or as specialists in technical competencies – not as experts in building a strong and sustaining service culture. This often results in initiatives to improve service being considered a frontline or a human resources issue. This is a fundamental mistake.
You step off the plane, weary from a long flight. As you walk through the terminal, you can’t believe your eyes. The airport is immaculate with walkways as wide as roadways and not a speck of litter anywhere. As you move deeper into the terminal, you see a butterfly garden, an outdoor swimming pool, playground equipment, a four-story slide, napping rooms, spa treatments, and entertainment venues including movie theaters and video-gaming stations. Airport employees eagerly greet you with smiles and ask how they can help.
Here’s what’s next…
Check your email for the welcome we just sent – and reply to let us know you received it!
We’ve included some useful resources
for you to explore…
…and we’ll be in touch to share more ideas
and invitations for you.
Here’s what’s next…
Check your email for the welcome we just sent – and reply to let us know you received it!
We’ve included some useful resources
for you to explore…
…and we’ll be in touch to share more ideas
and invitations for you.