Top 5 Provocative Posts from 2015

Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these customer service ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service … Read More

The Many Fields of Service

My entire professional life has been in Sales and Marketing, the many fields of service and customer experience. In the early years, I juggled the responsibilities of single motherhood and of a … Read More

Make the Shift from ‘Me’ To ‘We’

The most listened-to radio station in the world is WIIFM, which stands for “What’s in it for me?” Some people throw this question like a trump card: answer with enough for me … Read More

A Challenge to Recognize Great Service

It was a busy intersection. My taxi was stopped at the light. Pedestrians walked in front us. Look to the left. I saw a young man walking toward the crosswalk, his cell-phone … Read More