Zappos

8 Edgy Quotes and Notes to Gain a Customer Experience Edge

The recent Customer Experience Conference in New York was one of the best I have attended, so far. The speakers and ideas presented were world-class. Enjoy this collection of quotes and notes from The Conference Board’s annual event.

1. “Can you summarize your service strategy in 35 words or less, and would your colleagues put it the same way?”

This question stopped me in my tracks. Everyone at Uplifting Service is committed to customers, to service, and to each other. But I’m not sure our team would pass this test with flying colors. Would yours?

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