About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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The Raffles Hotel is a world-famous icon of uplifting service. In the early 1990s after a $100M renovation, the hotel reopened with a renowned General Manager, Ms Jennie Chua, a world-class executive team, and a new Mission Statement crafted during a weekend retreat with customer service expert Ron Kaufman. This original Mission Statement contained the seeds of an Uplifting Service Culture – “Raffles is Singapore’s Grand Historic Hotel, delighting patrons with many memorable experiences”.