About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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It’s true. Sometimes the service you receive is way below your expectations. When that happens, you have a choice: rant and rage and bang the table for better service…OR, make a Constructive Complaint. Ron Kaufman explains how to complain to get the service you need, and help your service provider improve!