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This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
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The experts said this famous urban sculpture could not be built! This famous icon in Chicago’s Millennium Park was designed by Anish Kapoor, and when his proposal won the design competition. Many experts said it could not be built, but they were wrong. The sculpture took longer than expected, weighs more than intended and cost (a lot) more than was budgeted, but today it stands as one of the great visual settings of this city, serving as an delighted tourist attraction for visitors from all over the world.