About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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Out of the blue came an impassioned two page plea (see below) from a California policeman, Richard Lawhead (yes, that is his real name). Rich works in a bankrupt city (San Bernardino, California) and wrote to ask if there might be any way I could contribute to their well-being and uplift the spirit of their demoralized city employees.
My wife Jen and I were so touched by his sincerity that we visited recently and gave a series of presentations at no charge. (Sometimes that’s just the right thing to do.)
The experience was incredibly moving for us, and for them. The Mayor gave me a “Key to the City”, and the Chief of Police gave Jen a REAL police badge as a gesture of appreciation – so watch out everyone, Jen’s always been stunning, but now she is “arresting”.