About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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I shot this video at the Talaris Conference Center, and was moved by the similarities of Springtime in Seattle and the launch of my newest book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”.
After 20 years of research and 2 years of writing, editing and refinement, this new book is packed with best practice case studies and benchmark examples. And we have kicked off a contest to give away free books at the Facebook page: www.Facebook.com/RonKaufmanUpYourService Join me and other fans of Uplifting Service there!