Every day, a quarter of the world’s population connects via Nokia Siemens Networks infrastructure, products, and solutions. With quality customer service, the company serves telecommunications providers and partners in every corner of … Read More
About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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There are two outcomes every CEO and senior business leader must deliver to succeed in the future: 1. Improve Customer Experience, and 2. Increase Employee Engagement. In this short video, Ron Kaufman … Read More
Ron Kaufman delivered a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore last 18 July 2018. Financial technology … Read More
Independence Blue Cross shapes Healthcare for the Future How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen … Read More
Two years ago the national airline of Mauritius was struggling with financial losses, poor customer service ratings, and low staff morale. A new CEO and dedicated top team launched a bold … Read More
In my experience working with leaders of many of the world’s outstanding service organizations, I have discovered seven essential rules these leaders always follow. Some leverage the power of one rule more than another, and … Read More