The Many Fields of Service

My entire professional life has been in Sales and Marketing, the many fields of service and customer experience. In the early years, I juggled the responsibilities of single motherhood and of a … Read More

The Case for a Culture of Service Excellence

There are two outcomes every CEO and senior business leader must deliver to succeed in the future: 1. Improve Customer Experience, and 2. Increase Employee Engagement. In this short video, Ron Kaufman … Read More