About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
Thank You For Sharing This Page
How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for Brian’s reply to Ron Kaufman’s question about shaping to the healthcare ecosystem today, and tomorrow.
After more than a century of experience, @CloroxCo has shifted from a product-focused to customer-centric business. See how this industry leader drives customer experience on this episode of #CXFactor. Listen as Mark Fidelman, VP of Digital Consumer Experience at Clorox, replies to Ron Kaufman’s question about balancing customer intimacy with personal privacy in the digital world.
Would you like Ron Kaufman or another Uplifting Service Thought Leader to contribute to your next article, podcast, video interview, or event?
We are glad to contribute and help you in helping and serving others. Contact us today.