About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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There are two outcomes every CEO and senior business leader must deliver to succeed in the future:
1. Improve Customer Experience, and
2. Increase Employee Engagement.
In this short video, Ron Kaufman explains why building a sustainable Culture of Service Excellence delivers both.
This post was originally published on https://www.upyourservice.com/blogs