In my experience working with leaders of many of the world’s outstanding service organizations, I have discovered seven essential rules these leaders always follow. Some leverage the power of one rule more than another, and you may do the same. … Read More
About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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Ron Kaufman speaks to the moment, the movement, and the motivation inside YOU to take action for whatever it is that lifts you up, gets you going, or turns you ON. Ron’s passion is Uplifting the Spirit and Practice of … Read More
It’s true. Sometimes the service you receive is way below your expectations. When that happens, you have a choice: rant and rage and bang the table for better service…OR, make a Constructive Complaint. Ron Kaufman explains how to complain … Read More
Ron Kaufman explores the history of the Boston Common, founded in 1634 and used as a pasture for grazing cows until the bovines were banned in 1830. Site of harsh and early trials including hangings on old oak trees … Read More
Ron Kaufman speaks to the moment, the movement, and the motivation inside YOU to take action for whatever it is that lifts you up, gets you going, or turns you ON. Ron’s passion is Uplifting the Spirit and Practice … Read More
Enjoy this engaging Interview with Rajiv Talreja on the Source of Service in Indian Culture. Rajiv is one of the up-and-coming entrepreneurs in India. He understands why service in India is so strong amongst those you love and trust, … Read More
This article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Last month I met a client in Indonesia. We went to lunch at a nearby mall where music poured into the public area from every shop. Just as … Read More
The Raffles Hotel is a world-famous icon of uplifting service. In the early 1990s after a $100M renovation, the hotel reopened with a renowned General Manager, Ms Jennie Chua, a world-class executive team, and a new Mission Statement crafted … Read More
It’s the service providers below the surface who enable and empower those above. Join Ron Kaufman in the subway under Times Square in New York City.
This article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) The sun beat down on the back of my neck. It was a scorching heat most people in Brazil have learned to accept, but I couldn’t bare it. I … Read More