Want better service? Be a better customer!

When you give a great service, customers appreciate you more. When you give bad service, customers can be a pain in the neck. The other view is also true. When you are an appreciative and considerate customer, service providers will … Read More

A Challenge to Recognize Great Service

It was a busy intersection. My taxi was stopped at the light. Pedestrians walked in front us. Look to the left. I saw a young man walking toward the crosswalk, his cell-phone perched by his ear. He was obviously in … Read More

The Death of Customer Satisfaction

Every day, a quarter of the world’s population connects via Nokia Siemens Networks infrastructure, products, and solutions. The company serves telecommunications providers and partners in every corner of the globe with more than 70,000 employees throughout 150 countries. This giant … Read More

5 Tips to Showcase Your Service Skills in a Job Interview

Service is a key competitive advantage for companies in nearly every industry.  Yet not everyone brings a proactive service mindset to the job. Are you applying for a job that works with customers directly? Or a role that supports customers … Read More

Do Customers Trust You Enough to Accept Your Advice?

Guest post by Adrian Gostick and Chester Elton Adrian Gostick and Chester Elton are the authors of the New York Times bestseller The Carrot Principle. Their newest book All In: How the best managers create a culture of belief and … Read More

Train in Vain: Why is Your Customer Service Training Not Working?

In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred—and when customers regularly take to the Internet to publicize their great and not-so-great experiences—you understand the importance of superior customer service. … Read More

Airport Avatar Enters Brave New World of Customer Service

Travelers coming through the New York City area’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie. That’s because the airports are introducing some … Read More