Train in Vain: Why is Your Customer Service Training Not Working?

In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred—and when customers regularly take to the Internet to publicize their great and not-so-great experiences—you understand the importance of superior customer service. … Read More

Airport Avatar Enters Brave New World of Customer Service

Travelers coming through the New York City area’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie. That’s because the airports are introducing some … Read More

Ron Kaufman Keynote Highlights LIVE in Denver Colorado

Catch the highlights of Ron Kaufman’s keynote speech to the annual conference of True Value Hardware Stores. Making the connection between Service, and the delivery of True Value. View more Ron Kaufman keynote speeches now.

Ron Kaufman’s Ultimate Game

By Dan Woog, “Woog’s World,” first published in the Westport News. RON KAUFMAN’S ULTIMATE GAME In the early 1970s Ron Kaufman was too small to play on most Staples High School teams. But Ultimate Frisbee was different. The squad – … Read More