Worldwide
Client Success
See how our clients have transformed
their businesses, leadership, employees,
and communities.
Ron Kaufman Keynote Presentations
Uplifting Service Culture Case Studies
Our clients are passionate, devoted, and committed to the wellbeing of their customers, their colleagues, and the communities in which they live and work
Financial Services / Asia
Best Customer Experience Management of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards
Airlines / Africa
Whole organization, high intensity “Stepping UP Together” program. Engaging 3,000+ employees, unions, partners, and national community.
Financial Services | Europe
Engaged global leaders in Service Leadership Workshops to build a globally-minded and locally-sensitive service culture. Over 10,000 global employees united under a culture of service excellence.
Real Estate | Asia
More than 100 shopping malls in 52 cities. 3,500 employees. Blended learning implementation. Learn More
Aviation | Singapore
66 Million passengers per year. 200+ stakeholders, 38,000+ employees. “Most Awarded Airport in the World”
Telecoms / United States
1,500 employees worldwide. Top 50 of Fortune’s Best Places to Work.
Telecom | United States
Over 600 staff completed Uplifting Service education in the East Area. 95% of staff believe the company and leaders care about employees.
Retail | Europe
A shared services center with a fast-growing service portfolio. Over 650 employees serving 24 Coca Cola Hellenic countries and 5 corporate offices.
Financial Services | UAE
40+ Certified Change Leaders, 5,000+ employees, 8 countries. Awarded ‘Best Bank in the UAE’.
Learn How You Can Get These Results for YOUR Organization
Get clarity on your biggest and most valuable opportunities. Discover how we can help you achieve your service goals.
Airlines | Fiji
Enjoyed a 22% increase in customer compliments. 183 staff were recognized and awarded for ‘Stepping UP’ for customers or colleagues.
Telecom | Philippines
Largest mobile network in the Philippines. UP course and tools taught to all 8,500 employees and partner network.
Financial Services | Pakistan
More than 1,500 branches. Domestic market share over 40%. Service education for 11,000+ employees, using 40+ Course Leaders.
Hospitality | Global
9 island resorts. 3,000+ employees. 22% increase in TripAdvisor scores.
Hospitality | Singapore
2,600 rooms, 1.3M square feet of convention space. 10,000+ employees. 24% increase in TripAdvisor scores.
Technology | Global
UP education and tools used to engineer and improve Customer and Partner Experience. 101,000 employees, 600,000 partners. 60+ Course Leaders certified.
Technology | India
Serving global customers across industries. More than 80 Certified Change Leaders engaging 10,000+ employees.
Telecom | Global
60,000 employees. 125 Uplifting Service Leaders. Service education in 15 languages throughout the world.
Financial Services | Asia
1,500 employees, 1M+ policy holders. Three-year uplifting service “revolution”. Achieved #1 position in customer satisfaction.
Healthcare | Asia
Dramatic improvement in NPS scores and cost savings. Increased focus on increasing what patients value and on reducing waste.
Oil, Gas and Chemical Storage | Asia
26 terminals facilities in 10 Asian countries. Uplifting Service training delivered in 7 languages. Unified service improvements across the region.
Airlines | Asia
Frequently ranked #1 international airline in the world. 106 aircraft, 65 destinations, 15,000 employees.
Start on the Path to Uplifting Service Today
Get clarity on your biggest and most valuable opportunities.
Discover how we can help you achieve your service goals.
Telecom | Asia
Went from worst to best in CSAT in the country in 12 months. Highest ever Net Promoter and employee engagement scores.
Healthcare | United States
35 Workshop Leaders certified to implement Service Education for 1000 employees. Improvements to various metrics including equipment uptime, response time, customer communication and customer loyalty.
Financial Services | Mauritius
Launched ‘Ideas Box’ project to gather service improvement ideas. Revised orientation program so new team members learn shared service principles. Implements new actions on ideas raised from service education workshops.
Education | Singapore
1,000+ students trained in Uplifting Service each year. 50 Certified Change Leaders among academic staff.
Government | Singapore
5 million residents, 2.5 million employed. Among the world’s highest rankings in competitiveness, innovation, ease of living, and of doing business.
Retail | Africa
Senior Leaders Team and 350 employees aligned on new service vision: Uplift Your World. Everyday. Customer satisfaction measurably improved through innovative service ideas.
Technology | India
200+ key accounts selected for improved service. 15% customer satisfaction increase in 12 months.
Technology | Middle East
Immediate boost in employee motivation. 53% gross profit growth and 52% net profit growth in 12 months.
