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On Demand Event Recordings
Ron Kaufman discusses the importance of service leadership at every level. It is not necessary to be at the top of the organizational hierarchy to take the lead in service excellence. The Seven Rules of Service Leadership are specific behaviors that great leaders of service organizations consistently demonstrate.
Executive Conversations are exclusive sessions for business executives of large organizations to share cross-industry insights and bring global best practices back to their organizations. In this webinar, Ron will be sharing how some outstanding Uplifting Service Leaders changed the course of their team’s results.
Customer Experience is on the rise as a primary driver of business success. Experiences created by your sales, service, and internal teams distinguish and elevate your brand. What's remarkable is you don’t need a big budget or long lead time to implement new service ideas, propelling your customer experience to the next level.