Creating a Customer Focused Culture

This article first appeared in Contact Center Pipeline, written by Susan Nash. Does your culture support the behaviors to deliver great service? There has been a lot of buzz lately about quality customer service … Read More

5 Stealth Ways to Make Air Travel More Fun

This article was published by Chester Elton on LinkedIn. I have flown millions of miles on several airlines, which means some weeks I spend more time in the air than on the ground. … Read More