Building Block #1: A Common Service Language

What does it take to achieve a common service language in providing quality customer service? The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a … Read More

Five Major Mistakes to Avoid in 2014

2014 will bring changes, opportunities and dangers for your business. Industries are collapsing, careers are converging, and work is migrating or disappearing altogether. Each of us must orient ourselves in a world … Read More