What is Service Education?

Service education leads to creative thinking and practical action.This action produces new and greater service value. What happens in effective service education? 1. A new understanding of service value Service education shifts … Read More

Is Smiling a Good KPI?

“Is smiling a good KPI?” The Chief Strategy Officer of a leading bank leaned forward, lowered her voice, and asked me this sincerely. “We can see our bank tellers on video and … Read More