2011: A Year of Uplifting Service

Dear Readers, Friends and Colleagues in Uplifting Service, As we leave 2010 behind and move into a new year shining with promise, I ponder how to make this the best year yet. … Read More

Uplifting Service Book – Group Discussion Guide

Uplifting Service Book Group Discussion Guide   This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal … Read More

Top 5 Provocative Posts from 2015

Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these customer service ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service … Read More

The Many Fields of Service

My entire professional life has been in Sales and Marketing, the many fields of service and customer experience. In the early years, I juggled the responsibilities of single motherhood and of a … Read More

Don’t Just Collect Data; Create Value

Service Measures and Metrics are a valuable building block for good customer service improvement. But to build a service culture, the methodology of these metrics must be uplifting for those you query … Read More