If you want to increase sales, improve customer satisfaction or consistently enhance performance, ask your customers this question (20 words):
“Is there anything we could do differently the next time that would make it better or more valuable for you?”
This simple question tells customers you are looking to the future, seeking to improve, and grateful for their feedback. It also shows that you are committed to taking measures to improve customer satisfaction. This is refreshing for customers and it can be vital for your business.
If you want to work more productively between departments, or more effectively with the members of your own team, memorize and utilize this question (20 words):
“Is there anything we could do differently the next time that would make it better or more valuable for you?”
Colleagues will understand you are receptive, not defensive. You welcome new possibilities, approaches and ideas to improve customer satisfaction.
If you want a better home or family life, sincerely ask your loved ones this very simple question (20 words):
“Is there anything I could do differently the next time that would make it better or more valuable for you?” (I changed one word in the sentence. Find it?)
Key Learning Point To Improve Customer Satisfaction
When you close a sale, finish a job or complete a project, don’t just wait around for “the next time.” Initiate the conversation to improve customer satisfaction. Your discussion will lead to better relationships, understanding and results. It may also lead to repeat business and loyalty that will make your business stronger.
Action Steps To Improve Customer Satisfaction
Repeat this sentence until you can do it from memory, then use it consistently with your customers, colleagues and partners (20 words):
“Is there anything we could do differently the next time that would make it better or more valuable for you?”
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Copyright, Ron Kaufman. Used with permission. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling “Uplifting Service” book and founder of Uplifting Service. To enjoy more customer service training and service culture articles, visit www.RonKaufman.com.
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