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What if being a good customer could transform your business relationships? It all starts with how you treat your own service providers! It’s no secret that great customer service is crucial, but how often do we consider our role as customers?
When you treat your organization’s service providers with respect and understanding, you’re not just being kind. You’re setting the stage for better service and stronger business relationships.
Why? Because service is a two-way street. When your providers feel valued, they go above and beyond to support your needs. This leads to better cooperation, increased loyalty, enhanced problem-solving and stronger partnerships.
Your approach as a customer can be your edge in a competitive market and when you model this behavior for your team members, you create an even stronger service culture. Which ultimately drives greater business growth and success.
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Below is an Autogenerated Transcript
The piggyback of that is why is customer service so bad? Singapore service, I think the real problem is the customers. There’s two parts to the term customer service. One is the service provider. Their job is to take action to create value for the customer. That’s my definition of service. Taking action to create value for someone else.
But the other half is the customer. And it’s a two-way street. And you tell me how polite and friendly are Singapore customers towards front line service providers? How many of you in this room know who Andreas is? One, two, three, four. Andreas is the gentleman who’s in charge of all the people who have been serving us in this property for the past two days. Okay.
How many times have you made a point of going up to anybody who was doing lunch or coffee service, or anything else and just literally go up to them, make a connection and go, “Thank you. You guys are doing a great job.” Of course, the organizers are raising their hands but look at the customers. Enough said, right? Okay. And so, it’s not a problem with them. It’s a social issue.
You go to a place like Finland or Germany, there’s a lot of respect for front line service providers. During COVID, they had their moment in the sun. “Oh, frontline service delivery. You’re so wonderful because you brought me lunch”, right? So, just please. Right. You know, there’s two sides to customer service. And you, me, we all have a responsibility to create value for the other party because it’s a two-way street. If you give them that, you’ll get it back.
