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My favorite customer experience metric is number of new ideas implemented and nature of customer experience respond, response to that latest or that newest idea implementation. All of the other metrics are fine. Customer efforts score customer satisfaction score, net promoter score, wallet allocation score. I mean, there’s so many different ways that you can measure customer experience, different metrics that can be used. It could be speed, it could be quality indicator, it could be service level agreements. But the one that I love most is if you’re tracking the number of new ideas that your team is generating. Are they just coming to work to follow the process, follow the procedure, or are they coming to work with a curiosity about what are we not yet doing, that we might try doing? It could be a good idea, might not be a good idea, but let’s generate enough new ideas then we can evaluate those ideas. And some of them you could do right away. Some of them will take time. Some of them you could do on your own. Some require collaboration with other people. Some of them you can do at no cost. Some of them require resources or a budget. Now, if you got a new idea that you can do right away on your own and it doesn’t cost anything, it’s called a quick win. And what’s keeping you from doing it? Get on with the implementation. On the other hand, if you have new ideas that actually require cooperation with other people will take more time and do need some resources. Those could be good ideas too. And the question is, is your team generating enough ideas? Are you evaluating those ideas, prioritizing those the ideas, implementing the ideas, and then checking with your customers to see what is their experience with the new ideas that you’ve implemented?