Brenda at Verifone shares an out-of-this-world recognition approach:
‘I found a 23-inch inflatable space alien and we use it for a program called “Above and Beyond”. Every time I receive a message that someone has
gone above and beyond the call of duty, that person gets to have the alien sit at their desk until the next person gets an “Above and Beyond” compliment or referral.’
Vicki is Director of Customer Service for a successful on-line retailer.
‘We have a monthly award called “Radar O’Reilly”.
We encourage our associates to share information
they have learned: mistakes in our catalog, hard
questions from the media, little-known processes
that can help everyone, etc. Everyone submits their
“Radar” as the events occur and then a winner is
selected from the month’s submissions. The winner
gets a movie ticket!’
Ram is Chief Executive Officer of a large agricultural
outfit in India and offers this suggestion: ‘The most
treasured award in our organization is called the
“Bright Spark” Award and is in the form of a Spark
Plug mounted on a small rosewood stand. It is given
out for the best out-of-the-box idea. It costs hardly
anything and yet is the most coveted of awards
among our team!’
Key Learning Point
It doesn’t take a lot to create an award that means a lot!
Create an odd and inexpensive ‘award’ this month using food, clothing, music, toys or trinkets. Make it fun, make
it cheap, make it work!
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Copyright, Ron Kaufman. Used with permission. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling “Uplifting Service” book and founder of Uplifting Service. To enjoy more customer service training and service culture articles, visit Uplifting Service.
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