Customer satisfaction is important, but customer loyalty and collaboration are even more essential. Asking questions to capture the “Voice” of your customers and employees is key to improving your future – and theirs. How closely do you listen? How effectively do you share the “Voice” you hear throughout your organization? This questionnaire will help you quickly evaluate how well you are doing, and how you can quickly improve.
Resources to Guide Your Service Transformation
If you want to build an encouraging and creative culture of service, you won’t get far without engaging service recognition and rewards. Learn how to recognize and incentivize great service with this eye-opening survey. Includes 5 prompts to determine how effectively you reward the people and partners who serve each other on the inside, and your valuable customers on the outside.
Hiring a new employee or team member into your organization is one of the most influential jobs of a leader. Who you hire has significant impact on your existing and developing culture. This guide includes 25 revealing interview questions to help you choose individuals who are ready for a culture of service excellence.
Take the Next Steps to Uplifting Service Today
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