Uplifting Blog
Jeff Eilertsen
How to Engage Your Leadership Team for a Successful Service Culture Transformation
Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture ...
Use Technology to Enhance Customer Experience
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong.
Ron Kaufman Named #1 Global Guru in Customer Service
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for ...
Why Business Leaders Must Attend Service Training
The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”
Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”
The 8 Wastes are central to the Lean Manufacturing system developed by Toyota. The 8 Wastes of Service are a modified version used by service ...
Customer Service Skills List for a Service Excellence Workforce
There’s no doubt about it that the working world has shifted. For better or for worse, every person in the workforce must now continuously add ...
Redefining Service for the New World of Work
The nature of work keeps changing. And it’s determining who wins and who loses.
Your employees don’t care about service targets. And here’s why!
Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or ...
How to Close the Service Culture Gap and Capture Your Supporters (Step Three)
This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change ...
How to Close the Gap and Capture Early Majority Supporters
In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve to illustrate how leaders can systematically convert employees from ...
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