Uplifting Blog
Jeff Eilertsen
I am stepping UP to service – and happy to be here!
I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the ...
Can Customer Service Be Improved By Closing Your Doors?
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes ...
How Effective are Your Service Communications? Take Another Look!
Organizations driving change face a common problem. Internal communications lose momentum over time. While initial launch communications are strong and creative, ongoing communications may get ...
‘Tis the Season to be Giving
The end of the calendar is a season for celebration and giving of gifts across cultures and religions. Whether we celebrate the season socially, commercially, ...
Does Service Culture Matter in a Digital World?
The focus on ‘going digital’ and ‘digital experiences for customers’ continues to increase at a rapid pace across industries. We often hear that in this ...
How to Get Fast and Effective Results from Your Next Workshop
Clients want to know, “How quickly can we see results after our employees have completed a workshop?” Leaders want to know when improvements will show ...
Service Standards and Service Excellence….are Not the Same Thing!
“Once we set our service standards we’ll start growing.” I overheard this comment between two business people on an airplane recently. And I wondered, is ...
Service Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!
Are you happy with your current new employee orientation program? Are your new employees truly inspired by the program? (How many of them are still ...
Women in Service to Make Our World a Better Place
According to a new study conducted by researchers at Catalyst and Harvard Business School, companies with more women at the senior level may be better ...
Turn a Complaint into an Opportunity to Increase Customer Loyalty
When you cannot deliver the service you promised to your customer, what do you do?
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