Uplifting Blog
Jeff Eilertsen
Why is Leadership Support so Elusive?
I have been in the field of training, leadership, and organizational development for over 20 years. Through all these years, I have heard one message ...
In Service Revolutions, Size Does Matter. Go Big and Go Fast.
2011 was an extraordinary year. There were more revolutions around the world, violent and otherwise, than we’ve seen in many years. These dominated local and ...
Three Questions to Manage Performance in a Service Culture
Building a service culture in any organization requires that systems and processes reflect and support service as a key business driver. One system is performance ...
The Ultimate Question to Transform Corporate Culture
We regularly work with CEOs and senior leaders to help them build uplifting service cultures and improve service performance. Most leaders understand their roles and ...
Service in Reverse: Building Partnerships as Customers
The common understanding of service in business today is unidirectional - focused on the service from a provider/supplier to its customer. The pressure and expectation ...
Selecting Uplifting Service Stars
A young man I have known for several years was recently hired to work the front desk at a major hotel. Based on my experience ...
Naturally, people want to serve
Going away on holiday is an ideal time to experience service from traditional service providers: airlines, hotels, restaurants and retail operators. As a member of ...
Five Steps to Help Employees Understand – and Care About – Your Metrics, Scores and Targets
Few leaders ‘meet employees where they are’ and effectively translate scores and targets into the ideas and actions employees care about. To help your employees ...
Are you losing your youth?
The largest financial services providers in the world are concerned that their younger customers don’t really like them. The number of dissatisfied customers is increasing ...
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