Uplifting Blog
Ron Kaufman
Introduction to The Seven Rules of Service Leadership
Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at ...
Leading from All Levels in Your Organization
If your company is going to pursue building an uplifting service culture, leadership must initiate and support the process. But service leadership must be extended ...
Don’t Just Collect Data; Create Value
Service Measures and Metrics are a valuable building block for service improvement. But to build a service culture, the methodology of these metrics must be ...
Everyone Can Do Service Benchmarking
Traditional business benchmarking is a high-level activity with careful target selection, substantial pre-visit planning, and a rigorous process of post-visit evaluation and implementation. You can ...
No One Ever Hung A Suggestion Box Hoping It Would Be Ignored
It’s true: no one ever hung a suggestion box hoping it would be ignored. But rarely will a mere suggestion box attract a healthy flow ...
How to Attract and Recruit the Right Service Talent
There is a time-tested maxim: what you think about expands in life, and what you focus on becomes clearer. What you see and say repeatedly ...
Ron Kaufman ranked #1 Customer Service Global Guru 2020
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and ...
Introduction to the Ten UP Service Excellence Principles
Uplifting Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance.
What Action Should I Take to Create More Value?
Service is taking action to create value for someone else. So which action should you take?
Is Smiling a Good KPI?
“Is smiling a good KPI?”
Search for text below:
