Uplifting Blog
Ron Kaufman
UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, ...
Laying the Groundwork for Our Five Best Practices for Creating Unbelievable Customer Experiences
Customer experience now reigns as the supreme brand differentiator, with no shortage of data to back it up. An article in Forbes reports that today an estimated ...
Thanks for your support as #1 Global Customer Service Guru
THANK YOU for allowing me to serve you and so many others around the world with the spirit of Uplifting Service! I’ve been nominated for ...
Groom and Nurture the ‘Right Attitude’
In my previous blog post ‘Recruit for Attitude First!’, I championed the importance of prioritizing attitude over skills and experience when hiring, especially if you ...
Introducing our new online training and certification platform – The Uplifting Service Platform
Over the last three decades, we’ve worked with teams all over the world to create a culture of uplifting service across their organizations. That takes ...
Service Culture: Past, Present, Future?
The widespread lack of service culture in business, government and society leaves an amazing opportunity to seize a leadership position by building an uplifting service ...
From 2nd Class to World Class in 24 Months: How Air Mauritius Achieved the Skytrax “4 Star” Rating
Two years ago the national airline of Mauritius, Air Mauritius, was struggling with financial losses, poor customer service ratings, and low staff morale. https://www.youtube.com/watch?v=gYH6eM_SCUM&ab_channel=RonKaufman A ...
Personal Interview with Ron Kaufman and Rohit Bassi
A deeply personal “RAW” interview with Ron Kaufman and Rohit Bassi explores the history of Ron’s work and play around the world. Includes stories never ...
What’s behind Ron Kaufman’s most popular keynote speeches?
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership ...
Are You A Nice or Naughty Customer? Eight Ways to Be a Better Customer This Holiday Season—and Get Better Service in Return
Especially during the busy holiday season, customers wait on hold for an eternity. Complaints go unanswered. Salespeople and customer service providers seem more like Scrooge ...
Search for text below:
