Uplifting Blog
Ron Kaufman
Service Creativity in a Coffee Cup
The customer service superstars at LUX* Cafe in Maldives have done it again! Check out these amazing cappuccino foam creations.
The Six Signs of a Second Rate Service Culture
In our work with organizations all over the world, we encounter six signs of substandard service culture and customer service. Each of these signs can ...
DON’T BE CONFUSED! Service is the Foundation for Your Culture (not just one of the arrows)
DON’T BE CONFUSED! Service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in ...
Top Take-Aways from 2019 Salesforce State of Service
Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, ...
Gathering the World inside JEWEL at Changi Airport, Singapore
Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. A cascade of water pours down 40 meters from roof ...
Questions & Answers on The Future of Service Excellence
The largest English language news service in Romania posed these insightful and provocative questions. In this video, Ron Kaufman answers them all!
R.I.P. Tony Buzan, Memorial Appreciation
R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for ...
R.I.P. Tony Buzan, Memorial Appreciation
R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for ...
Different people value different things (gasp!)
During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing ...
Setting Effective Service Standards: Challenge #1 of 5
Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with 25 years’ experience improving service and leadership in organizations ...
Search for text below:
