Uplifting Blog
Ron Kaufman
Q&A with Ron Kaufman: Harnessing the Power of Service in India through Human Resources
Read about our Q&A with Ron Kaufman about ways to improve customer service. Q: In your opinion, what are some key differences in Indian service culture ...
Adding Service Value at Salesforce World Tour in Sydney, Australia (video compilation)
Join me for an intense and uplifting day in Australia, packed with insights and innovations about technology, learning, and careers transformation to make service and ...
Ron Kaufman Named #1 Global Guru in Customer Service for 2019
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded the #1 ranking for the Global Guru in Customer Service ...
Heading to Sydney for the Salesforce World Tour 2019
I am traveling soon to Sydney Australia for the Salesforce World Tour 2019. This day is packed with insights and innovations about technology, learning, and ...
LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook
LUX* Resorts: Staging a Service Revolution in a Resort Chain. LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. ...
On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture
What is HR’s role in creating a strong and sustainable service culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from ...
Building Block #1: A Common Service Language
What does it take to achieve a common service language in providing quality customer service? The 12 Building Blocks of Service Culture offer a powerful diagnostic ...
Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of Uplifting Service
Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, Uplifting Service ...
Fundamental Service Principles Create a Common Service Language
Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service ...
Five Problems to Overcome When Building a Superior Service Culture
Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task. To develop a culture that demonstrates true service ...
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