Uplifting Blog
Ron Kaufman
Customer service training, or service education. What’s the difference?
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone ...
Making Melbourne a Better City by Connecting People with “The Government You Can Touch”
The City of Melbourne, Australia is ranked as one of the most liveable in the world. This award-winning lifestyle is fueled by a delightful blend ...
Fascinating interview on future of humanity and technology with Ron Kaufman in Goa, India
This interview in Goa, India illuminates the positive future that is emerging for our work and in our lives.
Flying is the Business of Freedom
Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management ...
How Emotional Judo Can Help You Take Control of Every Conflict
Falsely accused? Resist the urge to proclaim your innocence. It’s a situation most of us dread. You’re faced with an angry customer, boss, employee, or family ...
It’s Your Turn to Speak Up Today (and be Rewarded)
What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with ...
Are You a Compulsive Consumer or a Connected Contributor? (Part Two)
This post is from Ron Kaufman’s book, The Joy of Service. Read Part One now… Every time you consume something, you create a customer experience -you ...
Are You a Compulsive Consumer or a Connected Contributor? (Part One)
This post is from Ron Kaufman’s book, The Joy of Service. The Consumer to Contributor Continuum People who live in developed societies are routinely referred to ...
Creating a Customer Focused Culture
Does your culture support the behaviors to deliver great service? There has been a lot of buzz lately about culture in the industry trade news ...
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