Uplifting Service
The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
Praise for Uplifting Service
Uplifting Service
The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
We are facing a crisis of service all over the world. Huge economies are transforming from manufacturing-based to service-based at record speed, and our populations are largely unprepared. With service so much a part of our daily lives, both in and outside the workplace, why aren’t we doing it better?
Service is a mindset of purposeful engagement and proactive communication that leads to productive behavior. We need leaders who model service at every level of an organization. And, we need an architecture that helps any group of people engineer a self-sustaining culture of uplifting service.
All over the world, people like you are taking practical steps to understand their customers better, create more positive experiences, generate greater value, deepen loyalty, and build longer-term relationships for the future.
All over the world, people are also looking for new ways to enjoy their work more fully, to get along with colleagues more easily, and to feel better about their customers and about themselves.
The pathway to achieving these important professional and personal goals is through providing more uplifting service.
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