Uplifting Blog

How to Build Culture of Service Excellence During Mergers and Acquisitions

We do a lot of work with dynamic fast growing company.

I recently heard the CEO express concern about the company culture in an environment non-organic growth. That means mergers and acquisitions, bringing together people from diverse backgrounds, and wanting them to perform better together; not just a combination of 2+2=4, 8, 10, or 12.

We have a proven way to make this happen, by building a stronger culture together with a focus on Service Excellence.

Here’s how:

Whatever the culture, values, practices, or background of the companies, teams or people coming together, you must create a Common Service Language that everyone can understand and apply.

1. A definition of Service, and of Service Excellence. “Service is taking action to create value for someone else.” and “Service Excellence is taking the next action to create more value for someone else.”

2. Understanding The Six Levels of Service. Evaluating current performance and service standards, customer expectations, rising expectations, and speed of change in expectations.

3. The Four Categories of Value: Primary Product, Delivery Systems, Service Mindset, and Ongoing Relationship. Where are the opportunities for synergy, best-practice adoption, collaboration, elimination, and improvement?

4. Service Transactions and Perception Points. Mapping out how to work together to combine practices and find opportunity for improvement.

Growth of companies through mergers and acquisitions will always occur. You can quickly bring your team together, and help them get the best from and with each other, by teaching everyone these vital elements of Service Excellence with a Common Service Language.

Did you enjoy this article? Follow me on LinkedIn and Subscribe to my YouTube Channel for more useful insights and content!

Join the community and receive free resources, ideas, and invitations.

Ron Kaufman
Scroll to Top

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.

How to Succeed
with Service

A Free Video Series for Leaders,
Managers, and CEOs

Discover how to differentiate your brand, improve financial performance,
and transform your service culture by delivering more value to everyone
you serve.

How to Succeed with Service?

A FREE video series for leaders, managers, and CEOs

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.