Uplifting Blog

Best Practices in Service

Five Problems to Overcome When Building a Superior Service Culture

Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task. To develop a culture that demonstrates true service ...

How to Close the Gap and Capture Early Majority Supporters while Providing the Best Customer Experience

In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve to illustrate how leaders can systematically convert employees from ...

Watch Customer Service Keynote Speaker Ron Kaufman interview LUX* CEO Paul Jones

Enjoy this wide ranging interview with hospitality legend and pioneer Mr. Paul Jones. Paul began his career as a hospitality student in 1965, worked with ...

How customer service training helped Fiji Airlines achieve its highest profit and highest customer satisfaction

Fiji Airways’ highest customer satisfaction and profit score Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest ...

Customer Focused Surveys: Six ideas to gain success, eliminate waste and increase customer value (Part One)

Customer focused surveys and other feedback mechanisms are commonly used to assess customer satisfaction and loyalty. In some companies, however, surveys can become entrenched and ...

Say What? Five Quick Scripts for Responding to Customer Complaints

The last thing a customer with a complaint wants to hear you say is: “You’re wrong.” What they want to hear is that you understand ...

Why a Customer Service Revolution Must be Fast and Furious – Part One

You know you’ve got unhappy customers so you’ve decided it’s time to do a complete service overhaul. You’ve spent hours with your C-level executives crafting ...

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Ron Kaufman

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How to Succeed
with Service

A Free Video Series for Leaders,
Managers, and CEOs

Discover how to differentiate your brand, improve financial performance,
and transform your service culture by delivering more value to everyone
you serve.

How to Succeed with Service?

A FREE video series for leaders, managers, and CEOs

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.