We often hear leaders say they want their companies to provide consistency in service delivery. Everyone providing the same service, the same way, with reliable people who consistently follow procedures that can be planned, tracked, and improved.
I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a Hawaiian term for extended family.
When you are creating brand awareness, invest in marketing.
But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, and then not delivering a great product. But you can fix that by releasing a better product.
Uplifting Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes:
We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, about Organizational Culture and best practices. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world –including with us here today.
We’ve all suffered through bad speeches and disappointing conventions. Dull keynotes, irrelevant presentations, overly simplistic seminars, and lengthy virtual events that drain our energy and make multitasking irresistible. No one wants to be the event planner who’s responsible for a speaker lineup like that. After all, your reputation is on the line with each event …
Your customers have always been your focus. This is true whether you serve clients, colleagues, patients, visitors, or guests. You create processes to make their experience smoother. You listen to their feedback so you can better meet their needs. You know that you only have so many tries to get it right. In many cases, …
The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach is adapted for your organization, then deployed,
reviewed, and carefully managed.
Service is taking action to create value for someone else. What kind of value will your service create?
Is the customer always right?
Sometimes customers make mistakes, they get confused, they exaggerate, or even lie.