Uplifting Blog
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UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, ...
Thanks for your support as #1 Global Customer Service Guru
THANK YOU for allowing me to serve you and so many others around the world with the spirit of Uplifting Service! I’ve been nominated for ...
Introducing our new online training and certification platform – The Uplifting Service Platform
Over the last three decades, we’ve worked with teams all over the world to create a culture of uplifting service across their organizations. That takes ...
Service Culture: Past, Present, Future?
The widespread lack of service culture in business, government and society leaves an amazing opportunity to seize a leadership position by building an uplifting service ...
Fiji Airways Flies to New Heights with Service Success
Congratulations to Fiji Airways for being awarded the Skytrax 4-Star rating and for earning the “Best Airline Staff in Australia Pacific” commendation! We are delighted ...
From 2nd Class to World Class in 24 Months: How Air Mauritius Achieved the Skytrax “4 Star” Rating
Two years ago the national airline of Mauritius, Air Mauritius, was struggling with financial losses, poor customer service ratings, and low staff morale. https://www.youtube.com/watch?v=gYH6eM_SCUM&ab_channel=RonKaufman A ...
What’s behind Ron Kaufman’s most popular keynote speeches?
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership ...
Are You A Nice or Naughty Customer? Eight Ways to Be a Better Customer This Holiday Season—and Get Better Service in Return
Especially during the busy holiday season, customers wait on hold for an eternity. Complaints go unanswered. Salespeople and customer service providers seem more like Scrooge ...
DON’T BE CONFUSED! Service is the Foundation for Your Culture (not just one of the arrows)
DON’T BE CONFUSED! Service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in ...
Top Take-Aways from 2019 Salesforce State of Service
Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, ...
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