Uplifting Blog
Common Service Language
Leading with Service during the COVID-19 Pandemic
As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in ...
Creating Customer Journey Maps that Work
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey ...
Ron Kaufman ranked #1 Customer Service Global Guru 2020
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and ...
Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks
Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share ...
UP! Your Service is now “UPLIFTING SERVICE”
UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s ...
UP! Your Service is now “UPLIFTING SERVICE”
UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’.
Laying the Groundwork for Our Five Best Practices for Creating Unbelievable Customer Experiences
Customer experience now reigns as the supreme brand differentiator, with no shortage of data to back it up. An article in Forbes reports that today an estimated ...
Different people value different things (gasp!)
During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing ...
Building Block #1: A Common Service Language
What does it take to achieve a common service language in providing quality customer service? The 12 Building Blocks of Service Culture offer a powerful diagnostic ...
Fundamental Service Principles Create a Common Service Language
Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service ...
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