Uplifting Blog
Customer Service
The Four Categories of Value: Master This Simple Framework to Outperform Competitors
Do you know what determines the TRUE value your organization’s offering? Many companies get stuck on functionality: what their product does or how their service ...
How to Outperform Better-Resourced Industry Leaders
How can a small organization successfully compete against industry giants with vastly more resources? That question challenges businesses of all sizes, not just "small" ones.
How Service-Oriented Leadership Reshapes Organizations
Why do some leaders inspire extraordinary performance while others just manage? Traditional leadership focuses on directing, deciding, and delegating.
How Top Organizations Nurture Partnerships that Create More Value
Are you overlooking valuable opportunities that are right in front of you? A lot of organizations focus on the obvious aspects of their business relationships...
Fuel Future Success with a Focus on Long-Term Contributions
What happens when organizations look beyond next quarter's results? "Focus on the numbers!" "Drive quarterly growth!"
How to Connect Across Cultures for Business Success
What drives global business success? It's probably not what you think... Today's world is more interconnected than ever.
Your Definition of “Service” Is Holding You Back
Are you missing the biggest opportunity in your business? Most organizations and leaders operate with a limited definition of what service really means.
How to Stop Owning Problems and Start Creating Possibilities
Every leader wants their teams to take ownership. But that’s just table stakes. We celebrate when our people take ownership (what I call TPR—Taking Personal ...
How to Create Premium Positioning with B2B Service Excellence
Why do some B2B organizations command premium prices while others compete on price? Many B2B organizations believe service excellence is primarily for retail, hospitality, and ...
How Poor Government Service Stalls Economic Progress & Undermines Trust
Does poor government service costing society more than we think? When we talk about service excellence, the conversation usually focuses on private sector companies.
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