Uplifting Blog
Customer Service
How an Engaging Service Vision Drives Brand Distinction for Changi Airport
What's the one thing that separates fragmented organizations from unified powerhouses? Too many organizations continue to operate in silos. Finance does finance things.
Why Your Back Office Powers Customer Experience
Who owns customer experience in your organization? Many leaders get this WRONG. Here’s why: Most organizations assign customer experience to specific teams: customer service, front-line ...
The Four Categories of Value, or Why Some Organizations Never Have to Compete on Price
Why do people choose to buy from certain organizations regardless of price. (Hint: It's not about the product.) Many organizations compete on their primary offering ...
For Successful Technology Upgrades, Focus on the Human Interface
Is your technology actually creating value...or just creating frustration? Organizations worldwide invest billions of dollars in digital service technology.
5 Reasons to Build a Culture of Service Excellence
Too many leaders think of service as an expense, rather than a ROI generating investment The truth is a strong service culture can generate astonishing ...
Move from Service to Care to Create More Customer Value
Remember service centers? Auto-attendants? Support tickets? We've come a long way from those early models of "service."
How Stepping Up to Create More Value Produces Lasting Customer Relationships
When do the most powerful loyalty-building moments really happen? Every day, opportunities to strengthen key relationships and customer loyalty pass by unnoticed.
How a Focus on Service Helped Fiji Airlines Jump from 3- to 4-Star in Just Two Years
From 3-star survival mode to 4-star service excellence? Here's how my long-time client Andre Viljoen led Air Mauritius through a transformation of their entire operation.
How to Build A Culture of Uplifting Service Throughout Your Organization
Want to know why most service cultures fail... and how the best ones thrive? A lot of service initiatives start off strong, but too many ...
How to Stand Out with Exceptional Customer Experiences
Want your organization to stand out? Many organizations chase differentiation in obvious places: products, services, marketing campaigns.
Search for text below:
