Uplifting Blog
Customer Service
What Kind of Relationships are You Creating with Your Customers?
How do you ensure your organization continually provides exceptional service for your customers year after year? You have to provide more value than your competitors!
Are Your Team’s Goals Hurting or Helping Your Customers?
Are you incentivizing the WRONG behaviors from your team? Many leaders are – simply by virtue of the measures they track.
What Never Changes (and Always Matters) In Your Organization
Is AI going to take all the jobs?? It’s a common question, but it’s the WRONG one to ask. Here’s why. Jobs are going to ...
Why a Happy Team Means Happy Customers
This should be the driving force behind every decision made in your organization. It’s not about earning more revenue or expanding market share or building ...
How to Create a Better Customer Experience, Moment by Moment
What is the key moment when your customer forms their opinion about your organization? It’s ALL the moments! So how can you influence that?
How to Build a Culture that Inspires Service Excellence
Are turf wars and silos preventing your organization from achieving its performance goals? Here's the solution: Align your team around common goals by building a ...
Can You Turn Bad Reviews Into Rave Reviews? This Company Did
How can you turn one-star reviews into five-star reviews? The secret is constant innovation! Bad reviews mean lost sales and revenue.
The Measures That Matter When It Comes to Service Excellence
What is the one thing your organization should be measuring (but probably isn’t) to grow revenue and gain loyal customers? What are the true indicators ...
Why Perception MATTERS When It Comes to Customer Service
If you want to attract more customers, increase revenue, improve team member performance, and stay at the top of your industry… you need to keep ...
The 1 Question to STOP Asking Customers to Get More Referrals & Revenue
Want to generate more revenue and more referrals? Stop asking your customers this question: “On a scale of 0 to 10, how likely are you ...
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