Uplifting Blog
Jeff Eilertsen Posts
Building Your Service Culture
The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how companies can optimize service efficiency while also improving customer ...
Service as Competitive Advantage: Creating New Value vs. Sustaining Predictable Results
When you picture a superior service culture, you may not think of a large engineering firm or a manufacturing organization. Rather, you may think about ...
Gaining Buy-In for Your Culture Change
How can leaders effectively create a service culture transformation and ensure that all employees not only adopt, but also, embrace this change?
TheBrandHouse Engaging Service Vision – Uplift Your World. Everyday.
TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius. They work in a very competitive market and understand the ...
Fix Your Perception Points to Improve Customer Experience
What differentiates you from your competitors? How can you stand out from the crowd?
A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger
A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. ...
In the Ocean of Life, a Little Service Means a Lot
What have you done today to put a smile on someone else face? Have you given a little thought, put in a little effort, in ...
Small Things are a Big Step Towards Excellence in Service
Recently, I was visiting a company to demonstrate Uplifting Service and the CEO said to me, “We want to achieve world-class standards in our service. ...
The 4Es to Cultivating a Better Service Mindset
We often hear leaders say, “We want our people to have a better service mindset.” What is a mindset? Here is one example. People often ...
Can Security Staff Enforce Your Service Excellence Brand?
Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations ...
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