Uplifting Blog
Jeff Eilertsen Posts
The Most Popular Blog Posts of the Year (so far…)
Here are the Six Most Popular Blog Posts of the year (so far). Each provides content and context with tools and tips you can apply ...
“What’s In It For Me” to Give Away a Golden Ticket?
Recently I received a letter from British Airways’ frequent flyer program, thanking me for my loyalty and providing me with a Golden Ticket. The letter ...
A Managers Guide to Exploring Service Culture Change
In a previous blog, I wrote about the critical action steps for managers before and after their team members experience service education. Managers also play ...
UPLIFTING SERVICE book in all formats on Amazon.com
New York Times bestselling book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” is now in hard copy, ...
Keep Every Service Course Relevant and Fresh
When facilitating workshops there are things I do to bring something new or fresh to each class. This not only makes it new and exciting ...
Share YOUR Six Words About Service
Can you express your idea, thought, feeling, question, concern, or promise in exactly six words? While challenging, it is also quite amazing how meaningful six ...
Should a low-cost airline be tagged with “service”?
A recent article in Businessweek caught my eye. Titled “Most-hated airline is also the most profitable”, the author states, “…the low-cost model rightly treats airfare ...
Are Your Managers a Roadblock to Successful Service Education? Ten Tips to Turn Your Managers into Champions
Who plays the most powerful role in a successful education implementation? The employees who are learning, the trainer who leads the class, or the manager ...
Have you built a great Course Leadership TEAM?
Good Course Leaders know the importance of preparation. Good Course Leaders also know the importance of the application – linking the learning to action, and ...
9 Quick Questions to Improve Your Internal Service
Here are 9 quick questions to ask to improve the internal service you provide. These questions are so effective you can use them today and ...
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