Uplifting Blog
New Staff Recruitment
How to Attract and Recruit the Right Service Talent
There is a time-tested maxim: what you think about expands in life, and what you focus on becomes clearer. What you see and say repeatedly ...
LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman
Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked ...
A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger
A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. ...
Are You Hiring People with the Right Service Mindset?
Hiring a new person into your organization, or choosing someone to promote in your organization, is one of the most influential jobs of managers and ...
Do Service Recruitment Job Descriptions Matter?
Guest Post by Tom Moran, Principal Program Manager at Microsoft When you think of a great customer experience, why do LL Bean and USAA immediately ...
5 Tips to Showcase Your Service Skills in a Job Interview
Service is a key competitive advantage for companies in nearly every industry. Yet not everyone brings a proactive service mindset to the job. Are you ...
Selecting Uplifting Service Stars
A young man I have known for several years was recently hired to work the front desk at a major hotel. Based on my experience ...
Recruit for Attitude First!
Recruitment advertisements often emphasize the skills and experience required to apply for a job. This is understandable, but is also a mistake. Organizations should place ...
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