Uplifting Blog
Service Communications
Set A Service Culture With Three Steps To Welcome
What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. ...
A Lesson In Customer Service Education: Keeping In Touch At Popeye’s
Popeye’s Chicken & Biscuits has launched another program called “Keeping In Touch,” in which Support Center employees contact Popeye’s customers every month. This company is ...
How To Contribute And Improve Service Quality As A Customer
Every month I receive messages from students and readers that begin, “I got such terrible service from…” and often close, “…and I’ll never go back ...
Make it Person-to-Person To Improve Customer Experience
Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. ...
Customer Service Quality Can Falter If Just Anyone Answers Your E-mail
Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like Computers.com and ...
How Not To Build With Bytes – Do You Need Customer Service Improvement In The E-mail Department?
Not too long ago, I bought a new notebook computer and wanted to get an extra flash card for easy ”on the road” backups. I ...
Long Forgotten? Use Service Skills To Stir Old Accounts Back To Life
An award-winning contractor in Savannah, Georgia, (who also happens to be my award-winning brother) wrote a great example of why customer service skills are crucial ...
8 Ways To Improve Customer Satisfaction
Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Learn, how to improve improve customer satisfaction in just 8 ...
When should you share the possibility of bad news?
We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the ...
Believe in Good: A Heartwarming Commercial from Thai Life Insurance (worth watching)
Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be ...
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