Uplifting Blog
Service Culture Support
Is Your Company Naughty or Nice? Get Customer Service Tips for this Holiday Season – Part Two
Specialize in the run-around. Doing business with a company should be a choice, not a chore. But unfortunately, many companies make receiving service very difficult ...
Is Your Company Naughty or Nice? Get Customer Service Tips for this Holiday Season – Part One
Generally, companies try to stay on their best behavior all year long by applying these Customer Service Tips. But during this holiday season—with decked halls, ...
Living Globally, Contributing Locally – The Expat Living Interview with Ron Kaufman
Struggling with bad service? Yeah, us too. But before you unleash on the next bumbling waiter or clueless salesclerk, hear the words of RON KAUFMAN, ...
Airport Avatar Enters Brave New World of Customer Service
Travelers coming through the New York City area’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking ...
The Experience Economy
I have just dialed into a large (very large) retail organization to check on a pending order. I am greeted by an interactive voice response ...
A Customer-Focused Structure Leads to Success
A great service culture is always a product of a whole architecture that includes education, service processes and structures that support customer-focused behavior. Most customer-service ...
Seven Steps for Actionable Service Resolutions
Each year we move forward into a wonderful space of creation for the upcoming year. We also have an opportunity to look back at the ...
Three Questions to Manage Performance in a Service Culture
Building a service culture in any organization requires that systems and processes reflect and support service as a key business driver. One system is performance ...
Does your organizational structure work?
The right organizational structure facilitates superior service, sharing of views, rapid decisions, flexible execution and quick responses to unexpected opportunities or problems. ‘Chain of command’ ...
13 Questions Before You Change Your Company or Service Culture
When thinking about improving your company’s service culture, it’s also a good idea to take a look at your overarching company culture. Do you know ...
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