Uplifting Blog
Service Education
Ten Ways To Leverage A Professional Speaker For A Customer Service Seminar
Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate an audience or ...
How To Use ‘Ron Kaufman’s Active Learning Toolbox’ For Customer Service Training
Why are some customer service training programs so dull, and others so full of active participation? What makes one trainer plod along, while another is ...
Ten Great Reasons To Use A Customer Service Training Game At Your Next Conference
A well-designed, well-delivered customer service training game can get your audience involved with your topic – and with each other. Here are ten great reasons ...
Customer Service Leadership – Ten Ideas For Successful Team Building Events
Team building can give a powerful boost to the spirit and effectiveness of any group. Well-designed and delivered team building programs can lead your group ...
Twelve Customer Service Skills To Make Your Corporate Conference More Successful
Planning and conducting a successful corporate conference is an enormous and important task. Huge sums of money are usually invested. Huge amounts of time, too! ...
Twelve Top Tips For Delivering Service Training To An International Audience
Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30 or 300, it ...
Improve Customer Experience With The Motto: In Customers We Trust
Showing a little faith in people can improve customer experience greatly. A gesture of kindness, after all, is often remembered for a long time to ...
Measure Customer Satisfaction And Win Word-Of Mouth Recommendations
When you measure customer satisfaction and find it high, capitalize on that fact to promote word-of-mouth advertising. Your satisfied customers are your most valuable assets. ...
Use Service Quality To Create Your Own ‘Godiva Moment’
One of the nice things about flying First or Business Class is the little “extras” in the passenger experience: wider seats, soft slippers, interesting magazines, ...
Magnify Your Customer Service Improvement Efforts
Creating a customer service improvement that is needed by consumers, but wholly unexpected can make your company shine. It’s often the little things that capture ...
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