Uplifting Blog
Service Education
It’s Not About The Price, It’s About Customer Service Skills
What makes one business stand above another in a highly competitive market? Is it price, or do customer service skills come into play? The latter ...
Little Things Can Mean A Lot To Provide Customer Service Excellence
There is always a way to deliver customer service excellence. Even when conditions are limited, restricted and confined, service can rise to a level that ...
Improving Customer Satisfaction Without Breaking The Law
Mary works at the Judicial Branch of the Centralized Infractions Bureau of a major metropolitan area. She enjoys giving her “customers” good service – and ...
Create Convenience To Improve Customer Experience
If you travel by air, you know how stringent security can be in airports around the world. Many items previously allowed onboard are now banned, ...
Improve Customer Loyalty And Avoid Competing On Price
I helped a company improve customer loyalty that sells computer disks and hard drives directly to consumers. The global market is flooded with these commodity ...
Take Steps To Improve Customer Loyalty – In The Hospital?
Does taking steps to improve customer loyalty make any sense in a hospital setting? Most people try to avoid becoming patients. But bodies do need ...
Customer Experience Consulting In Your Best Interest
A diversified medical group suffered from a common procedure that frustrated patients, doctors and laboratory technicians every day. First, doctors sent their patients to the ...
Business Busters And Loyalty Losers Do Nothing To Improve Customer Experience
My friend flew business class with her two-year-old son on a four and a half hour journey. Three hours into the flight the boy became ...
1:1 – The Next Wave In Customer Care To Improve Customer Loyalty
What’s next after customer satisfaction? In their bestselling book, The One to One Future, Martha Rogers and Don Peppers offer some useful answers. To improve ...
Improve Customer Experience By Making Juice Available With A Special Broiler Meal
Years ago, I frequented a well-known quick-service restaurant for their Special Broiler Meal, a fast-food lunch of broiled chicken sandwich and french fries. But instead ...
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