Uplifting Blog
Service Education
A Service Improvement A Day Keeps The Apple Away
Making the decision to enact a creative customer service improvement is fantastic. Using the wrong presentation or forgetting to follow through, however, can create an ...
Have You Learned To Savor The Victory To Improve Customer Satisfaction?
Making a living usually means generating an income, closing a sale or turning in a profit. But living a full life also means creating goodwill, ...
Listen To A Customer Experience Consultant: More Is More Than Enough
During the holiday season, and in business generally, we can hear the pursuit of more: more money, more customers, more profits, more food, more clothing, ...
Make Sure Everybody Knows About It To Improve Customer Service Quality
I recently stayed at a major hotel in Perth, Australia. On the telephone in my room was a small card indicating the phone and fax ...
Education Makes Starbucks’ Customer Service Quality Star Shine
I avoided caffeine for many years. But with so many flights and late, late nights, I recently tried “just a sip.” The next day I ...
Excel In Customer Experience Management By Making Clients Information Rich
I bought a new hat to shield my balding head from the summer sun. The store had over 200 hats, but only one hat offered ...
Hidden Information Does Not Improve Customer Experience
What’s in a word? If that word happens to be jargon or in-house coding and it’s going out to your clients, a lot. Improve customer ...
Starting With 30 Cents of Communication for Customer Service Excellence
Simon sent me this lunchtime message that demonstrates how important communication is to customer service excellence: “Whilst waiting for my toasted focaccia, a young man ...
Accurate Answers May Not Be Useful To Improve Customer Satisfaction
When there is a need to improve customer satisfaction, interactions are critical. Going above and beyond during client exchanges can leave a strong, positive impression ...
Well Informed Customers Are Critical For Service Quality
When customers know what to do, how to do it, what to expect and why, they usually follow instructions. When customers are uncertain about what, ...
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