Uplifting Blog
Service Education
Use Positive, Proactive Communication To Improve Customer Loyalty
Every insurance company in the world is concerned about “persistency,” keeping policies in force by making sure clients pay their premiums year after year. A ...
Keep Every Service Course Relevant and Fresh
When facilitating workshops there are things I do to bring something new or fresh to each class. This not only makes it new and exciting ...
What’s behind Ron Kaufman’s most popular keynote speeches?
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership ...
Launch from the Top Down and from the Bottom Up
When you build an uplifting service culture in a large organization, senior leaders must initiate the process. But ultimately all levels of leadership must embrace ...
Involve Your Internal Service Providers from the Very Beginning
Where is the right place to start a service improvement program inside your organization? The answer may seem obvious. You start with team members who ...
Improving Service is a Journey that can be Engineered
Think of the companies in our world known for outstanding service. One thing is common across these organizations – founders and leaders who have declared ...
Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks
Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share ...
Five Reasons Why Customer Service and Service Culture are Marketing Conversations
Many marketing professionals believe customer service is an operational issue. They forget that customer service and service culture are marketing conversations. Because of this, they ...
Service Attitude Builds Loyalty (Never Mind the Mosquitoes)
I recently spent a weekend on an island near Singapore. My Dad and I were looking for an easy get-away in a country that was ...
Empathy or Compassion. What’s the difference, and which should you apply?
A key leaning point in the Uplifting Service methodology is your ability to cultivate ongoing relationships when someone else is struggling by “exercising compassion”. Knowing ...
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