Uplifting Blog
Service Education
Empathy or Compassion. What’s the difference, and which should you apply?
A key learning point in the Uplifting Service methodology is your ability to cultivate ongoing relationships when someone else is struggling by “exercising compassion”.
Top Twelve Quotes from the 2014 Smarter Services Executive Symposium in Boston
The “Smarter Services Executive Symposium” in Boston was a deep dive into the world of services, service providers, and field service engineers. The depth of ...
Believe in Good: A Heartwarming Commercial from Thai Life Insurance (worth watching)
Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be ...
Excellent Service and Service Culture are Differentiators for Small and Medium Businesses
Service is simply the most important differentiator your SME has. It’s the DNA that permeates everything you do – and it can either make your ...
8 Edgy Quotes and Notes to Gain a Customer Experience Edge
The recent Customer Experience Conference in New York was one of the best I have attended, so far. The speakers and ideas presented were world-class. ...
How to Turn an Airline Flight Delay into Customer Loyalty
Seven best practices for service recovery Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers–but it’s also a chance to ...
5 Stealth Ways to Make Air Travel More Fun
Recently I sat down with my friend Ron Kaufman, who lives in Singapore and may be one of the few people who travels more than ...
Five Reasons Why Customer Service and Service Culture are Marketing Conversations
Mistaken marketing professionals believe customer service is an operational issue. They think marketing’s job is to bring customers to the company and customer service is ...
Why is Uplifting Service so important right now?
The purpose of customer service in the business world has changed. Service is no longer a “nice to have”. It has become an absolute commercial ...
Air Mauritius’ Plan for Increased Profitability through Service Excellence
Air Mauritius is successfully executing a 7 Step Plan for increased profitability through service excellence Ron Kaufman recognized as the world’s leading motivational speaker in ...
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