Uplifting Blog
Service Innovation
Service Creativity in a Coffee Cup
The customer service superstars at LUX* Cafe in Maldives have done it again! Check out these amazing cappuccino foam creations.
7 Top Trends from 2018 Smarter Services Symposium
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.
Join Ron Kaufman at Dreamforce 2018 in San Francisco
Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of ...
Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago
Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the ...
Innovation and Process: What Football Teaches Us About Customer Experience
A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard ...
How to Use Service to Charge Higher Prices and Grow Market Share in a Price Sensitive Market
Indian telecommunications is one of the most commoditized, competitive, and chaotic markets in the world. Hundreds of stores sell identical phones and tablets. Price competition ...
Lack Of Integration = Lack Of Customer Service Quality
I purchased a video-conferencing unit to connect my office visually with clients all over the world. To use the equipment I need a high-speed telephone ...
In The Spirit Of Service Honors Exceptional Customer Service Skills
Exceptional customer service skills are not demonstrated every day. When they are, the person who displays them tends to go above and beyond to make ...
Federal Express Sets A Benchmark On How To Improve Customer Experience
Whenever I call Federal Express to arrange an outgoing shipment of Ron Kaufman books, tapes, videos and learning resources, FedEx already knows my name, address ...
Give A Gift That Gives Again To Improve Customer Loyalty
Taking steps to improve customer loyalty is important, but so is growing business. What if there were a way to do both at once? Many ...
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