Uplifting Blog
Service Innovation
Develop A Yearning For Learning About Service Quality
Want to learn something and deepen your relationship with others at the same time? Here’s an easy way to do it: 1. Choose a book ...
Improve Service Quality With Encounters Of The Third Kind
What makes a company successful over the long, long term? What characterizes the service relationship between companies and customers who do business together for decades, ...
Medical Encounters Of The Third Kind Deliver Customer Service Excellence
Dear Mr. Kaufman, I’m a practicing medical doctor. I came across your video playing at the bookstore. I was rooted to the spot for 30 ...
5 Stealth Ways to Make Air Travel More Fun
Recently I sat down with my friend Ron Kaufman, who lives in Singapore and may be one of the few people who travels more than ...
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