Leading with Service during the COVID-19 Pandemic
As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress.
Service Leadership
Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or service so you can better meet their needs. You know that you only have so many tries to get it right. The truth is, in many cases, you might only get one try: 66% of B2B and 52% of B2C customers stop buying after a single poor customer service interaction.
Building a Service Culture: Interview with Ron Kaufman
Building a Service Culture, an interview with Ron Kaufman
This interview was first posted by our friends at the keynote speaker agency www.Speaking.com
Introduction to The Seven Rules of Service Leadership
Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a service vision come alive when their leaders are living it, too.
Leading from All Levels in Your Organization
If your company is going to pursue building an uplifting service culture, leadership must initiate and support the process. But service leadership must be extended and ultimately embraced at all levels of the organization. Let’s take a closer look at how to lead from all levels.
Ron Kaufman ranked #1 Customer Service Global Guru 2020
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.
Leading with Service during the COVID-19 Pandemic 5
As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress. If you’re a leader in this unfolding drama, there is no clear view of the direction or duration of the crisis. The health …
Leading with Service during the COVID-19 Pandemic 5 Read More »
Ron Kaufman ranked #1 Customer Service Global Guru 2020 4
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018.
Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith
Hello, if you’re watching this video, you probably know me.
I’m Ron Kaufman, author, and founder of Uplifting Service.
But do you know this man? This gentleman with the distinguished white beard.
Well, I won’t be at all surprised if you do, because he is the legendary Marshall Goldsmith.
SWIFT in Singapore: “What is Service?”
Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
